Getting Started

What is SellBig?

SellBig is a peer to peer e-commerce marketplace focused on helping small businesses in the United States grow. Visit our About Us page to learn more.

How does it work?

Selling on our platform is easy and simple. Simply create a store to get started. Once you have your store, you can upload pictures and information about your products, start selling and reach customers worldwide. For details on the process, visit the How It Works page for more information.

What do I need in order to start selling?

We make it easy to create a store and start selling online. After you create a store, you only need product descriptions and pictures of your products to publish your store. Once it is published, your products are now being seen by customers worldwide.

Why should I create a store on SellBig?

SellBig is a platform that is dedicated to helping small businesses grow. Helping our sellers grow their business is our passion and deeply rooted in everything we do. We made the process simple and transparent. We include several features that are dedicated to help you grow your business. Those features include, but are not limited to, a pick-up delivery option, which leads to increased foot traffic to local businesses. We also limit our platform to US sellers only helping to alleviate outside price competition.

Which languages are supported on the platform?

We only support English right now. 

Which countries and currencies are usable on SellBig?

We accept charges in your country’s supported currencies from most credit card and debit card companies, no matter where the buyer lives. Be aware that buyers in other countries may be charged additional fees by their bank. SellBig is not responsible for any additional charges that a foreign bank charged. This is up to the buyer’s bank, so the exact behavior might vary.

What products can I sell online?

You can sell almost everything on our platform. SellBig does not allow counterfeit items, replicas, or unauthorized copies such as illegal duplicates, bootlegs, or pirated products to be listed on our platform. Any listings that contain the logo or a company’s official brand name can be listed only if the products were lawfully made by, for, or with the consent of that company. Our policy requires that all listings posted by sellers be accurate, lawful and not in violation of the rights of any third parties.

I have an idea to improve SellBig. Who do I need to contact?

We are always looking for ways to improve our strategies. We would love to hear from you. If you have anything on your mind, send us an email at ideas@sellbig.com.


Designing Your Store

Do I need to be a designer/programmer to design my store?

No, you don’t. We kept the process simple so you can focus on other things - like growing your business! You can easily customize your store by adding a banner, profile picture, and information about your store.


Your Account

How much does it cost to sell?

There are no listing fees. This means you can create a store, upload your products and leave it there for however long you want to. We keep 10% from the total amount of the sale

Another 2.9% PLUS $0.30 goes to our processing merchant. There are no additional fees for international cards, failed charges, or refunds.

How can I pay for the fees?

You pay us when you make money. Fees are automatically taken from the final payment.

How does the seller get paid?

We transfer the payment to your account as soon the buyer pays for the product.


Orders and Shipment

What happens after I get an order?

Once you get an order, you can ship the product to the buyer and update the shipping status. The buyer will automatically be notified their product has been shipped. It is important to keep every proof of the shipment to avoid any unexpected problems.


Accepting Payments

What methods of payment can my customers use?

We accept almost any kind of credit or debit card including Visa, MasterCard, American Express, JCB, Discover, and Dinners Club. We can also accept gift and prepaid cards that are one of the above types. We accept payment from customers anywhere in the world.

How long does it take for the funds to get to my account?

We transfer the payment to your account as soon the buyer pays for the product.

What “third-party payment processor” does SellBig use? 

We use Stripe for all of our payment processing.